Terms & Conditions

These Terms & Conditions are the primary terms applying to all Koolacube enquiries, quotations, hire arrangements, sales, deliveries, installations, setup, commissioning, maintenance, breakdown support, relocation, collection and use of Equipment.

These Terms & Conditions apply regardless of anything stated in a Quote, invoice, email, text message, purchase order, delivery docket, service report, customer document, site document, induction document or other communication.

If there is any inconsistency between these Terms & Conditions and any other document or communication, these Terms & Conditions prevail to the maximum extent permitted by law.

No employee, contractor, representative or agent of Koolacube has authority to waive, amend, reduce or override these Terms & Conditions unless the variation is in writing, expressly states that it varies these Terms & Conditions, identifies the specific clause being varied, and is signed by an authorised director of Koolacube.

A customer purchase order, procurement document, booking form, acceptance form, site document or other customer document does not override these Terms & Conditions unless Koolacube expressly agrees in writing in accordance with this clause.

In these Terms & Conditions:

"Koolacube", "we", "us" or "our" means Koolacube QLD Pty Ltd ABN 43 672 578 264.

"Client", "Customer", "you" or "your" means the person, business, company, trust, organisation or entity hiring, purchasing, requesting, receiving, using or benefiting from the Equipment.

"Equipment" means any cold room, freezer room, dual-temperature unit, relocatable cold room, skid-mounted room, refrigeration unit, refrigeration system, electrical component, panel, door, seal, floor, shelving, control, alarm, condenser, evaporator, pipework, lock, key, accessory, part or related item supplied by Koolacube.

"Hire Period" means the period the Equipment is on hire, beginning when the Equipment is delivered or made available and ending when the Equipment is collected by Koolacube or otherwise off-hired in accordance with these Terms & Conditions.

"Quote" means a written estimate, proposal, rate card, price list or offer issued by Koolacube.

"Site" means the location where the Equipment is delivered, installed, stored, operated, used, serviced or collected.

Koolacube supplies cold storage Equipment only.

Koolacube does not take custody, control or responsibility for the Customer’s stock, goods, food, drinks, ingredients, products, materials, medicines, samples or other items stored in, near or associated with the Equipment.

The Customer remains responsible at all times for checking that the Equipment is suitable for the goods being stored, setting the correct temperature, monitoring the temperature, keeping temperature records, using independent temperature monitoring and alarms where required, maintaining airflow, not overloading the Equipment, ensuring doors are closed properly, ensuring power remains connected, responding immediately to any temperature issue, alarm, fault or power issue, moving stock if there is any risk to the stock, maintaining backup storage where required, complying with food safety and regulatory obligations, and insuring all stock and contents.

The Customer must not rely only on the Equipment controller or display.

For valuable, perishable, regulated or time-sensitive stock, the Customer must maintain its own independent monitoring, alarms, backup storage arrangements and insurance.

To the maximum extent permitted by law, Koolacube does not accept claims for stock loss, product spoilage, contamination, loss of chilled goods, loss of frozen goods, loss of food, loss of beverages, loss of ingredients, replacement stock, wasted stock, recall costs, lost sales, lost profit, loss of revenue, business interruption, customer complaints, third-party claims, regulatory claims, reputational damage, loss of goodwill, consequential loss, indirect loss or economic loss.

This applies whether the issue is said to arise from equipment failure, temperature fluctuation, refrigeration fault, breakdown, delayed attendance, power interruption, site conditions, customer operation, customer loading, blocked airflow, door use, poor stock rotation, overloading, inadequate monitoring, lack of alarms, failure to move stock, failure to notify Koolacube immediately or any other cause.

The Customer accepts that stock risk remains with the Customer at all times.

The Customer must insure its own stock.

The Customer must immediately notify Koolacube if the Equipment is not holding temperature, alarms, loses power, is damaged, makes an unusual noise, has ice build-up, has doors that are not sealing, leaks water, appears unsafe, or otherwise appears not to be operating correctly.

The Customer must take immediate steps to reduce loss, including checking the power supply, protecting the stock, moving stock where required, stopping further loading if appropriate, and following any reasonable instruction from Koolacube.

Failure to notify Koolacube promptly or failure to take steps to reduce loss is the Customer’s responsibility.

Koolacube may provide maintenance and breakdown support as part of a long-term hire arrangement.

Breakdown support means Koolacube will attend, diagnose and repair the Equipment where required and where the issue is covered by the hire arrangement.

Breakdown support does not mean Koolacube insures, guarantees, protects or accepts liability for the Customer’s stock.

The Customer must have its own backup plan, alarms, monitoring and insurance for stock at risk.

Koolacube supplies relocatable cold rooms and freezer rooms for commercial use.

Koolacube does not provide party hire, event hire, weekend hire, domestic hire or private household hire.

The Customer confirms that the Equipment is being hired or purchased for business, commercial, trade, professional, industrial, agricultural, institutional, government or similar non-domestic use.

Quotes are valid for 7 days unless stated otherwise.

A Quote may be revised if the Customer’s requirements, site conditions, access, power supply, unit availability, transport costs, supplier costs or other relevant factors change.

A binding agreement is formed when the Customer signs or approves a Quote, issues a purchase order, instructs Koolacube to proceed, pays a deposit, accepts delivery, or uses the Equipment.

A Quote covers only the Equipment and services expressly stated in the Quote. Anything not listed is excluded and may be charged separately.

Delivery dates, collection dates, attendance times and completion timeframes are estimates only and depend on availability, access, weather, transport, site readiness, supplier availability and third parties.

Koolacube specialises in long-term commercial hire.

Hire is charged monthly in advance and a minimum hire period applies as stated in the Quote or hire agreement.

Unless otherwise agreed in writing, the standard minimum hire term is 12 months.

The Customer must pay all hire charges for the agreed minimum hire term whether or not the Customer uses the Equipment.

Hire continues, and charges continue to accrue, until the Equipment is off-hired in accordance with these Terms & Conditions and is empty, clean, safely accessible and available for collection.

The Equipment remains Koolacube’s property at all times during hire.

Unless stated otherwise, prices are in Australian dollars and exclusive of GST.

Any price shown on the website is indicative only. Any “from” price is a starting price and may not include GST, delivery, collection, pickup, setup, commissioning, electrical works, bonds, deposits, custom work, site works, shelving, relocation, reattendance, failed attendance, after-hours work, travel charges or non-standard requirements.

Monthly hire charges are for the hire of the Equipment only unless expressly stated otherwise in writing.

Delivery, collection and pickup charges are not included in the monthly hire rate unless expressly stated in writing. The Customer must pay all delivery, collection, pickup, decommissioning, transport, waiting time, failed collection, failed delivery, relocation and reattendance charges.

Additional charges may apply for delivery, collection, pickup, relocation, setup, commissioning, electrical works, site delays, waiting time, failed attendance, reattendance, after-hours work, travel outside the standard service area, special access, lifting, cleaning, repair, replacement, damage, decontamination and customer-caused faults.

Shelving is not included in the monthly hire rate unless expressly stated in writing. Shelving may be purchased separately where available and quoted separately.

Delivery, setup, commissioning, collection and pickup are charged separately unless expressly included in the accepted Quote.

The Customer is responsible for all delivery, collection, pickup, decommissioning, transport, access, waiting time, failed attendance, failed delivery, failed collection, reattendance and recovery charges unless Koolacube expressly agrees otherwise in writing.

The Customer must ensure the Site is ready, safe, accessible and suitable before delivery, setup, commissioning, service, collection or pickup.

The Customer must provide safe, level, stable, load-bearing ground, clear vehicle access, clear crane or lifting access if required, adequate clearance, appropriate ventilation, drainage where required, security, and a compliant power supply at the agreed delivery point.

The Customer must provide accurate information about the Site, including access, gradients, ground conditions, overhead obstructions, turning space, loading areas, site rules, delivery restrictions, proposed placement location, power supply, drainage, ventilation, security and hazards.

If delivery, setup, commissioning, service, reattendance, collection or pickup cannot proceed because the Site is unsuitable, inaccessible, unsafe, not ready, delayed, restricted, incorrectly described or otherwise problematic, the Customer must pay all resulting charges.

Koolacube may refuse to deliver, install, commission, service, collect or leave Equipment on Site if Koolacube considers the Site unsafe, unsuitable, inaccessible or not ready. If this occurs, the Customer remains responsible for all costs incurred.

The Customer is solely responsible for providing and maintaining a suitable, safe, stable and compliant power supply for the entire Hire Period.

The Customer is responsible for all electrical consumption and all customer-side electrical costs.

Unless expressly included in writing, electrical connection, electrical works, outlets, switchboard upgrades, extension arrangements and customer-side electrical issues are the Customer’s responsibility and must be performed by a licensed electrician where required.

The Customer must provide adequate ventilation around the Equipment and refrigeration components. Poor ventilation, blocked airflow or unsuitable placement may affect performance and may cause overheating, breakdowns or temperature issues.

Koolacube is not responsible for failure, poor performance, downtime, temperature fluctuation, stock loss, business loss, damage or service issues caused or contributed to by inadequate power, power outage, voltage fluctuation, tripped circuits, overloaded circuits, generator failure, extension leads, unauthorised electrical work, site electrical faults, disconnection, failure to restore power, inadequate ventilation, blocked airflow or unsuitable site conditions.

During the Hire Period the Customer must keep the Equipment clean, secure and properly loaded, use it only for its intended commercial purpose and approved temperature range, maintain airflow, avoid overloading, keep doors closed except during loading and unloading, and follow Koolacube’s reasonable instructions.

The Customer must not move, relocate, modify, alter, drill into, paint, attach anything to, repair, disconnect, sub-hire, lend, sell, encumber or interfere with the Equipment without Koolacube’s prior written approval.

The Customer must not allow any third party to inspect, repair, service, modify, move, relocate or interfere with the Equipment without Koolacube’s prior written approval.

The Customer must not use the Equipment for hazardous, flammable, explosive, corrosive, illegal, contaminated, live animal, waste or non-approved goods.

Routine maintenance and breakdown support for ordinary equipment failure and fair wear and tear are included for hired Equipment located within 50km by road of Koolacube’s nominated depot, unless otherwise stated in writing.

For Equipment located more than 50km by road from the nominated depot, the Customer is responsible for all additional travel time, travel charges, accommodation, freight, transport, call-out charges, contractor costs and other costs incurred by Koolacube in attending, inspecting, servicing, repairing, replacing or recovering the Equipment.

Koolacube may require payment of estimated out-of-area charges before attending.

The Customer must report any fault, alarm, unusual noise, leak, ice build-up, temperature issue, door issue, seal issue, power issue or damage immediately by calling Koolacube on 1300 561 030.

Response times are estimates only unless expressly guaranteed in writing.

Maintenance and breakdown support does not include any cost, loss, damage, attendance, diagnosis, repair, replacement or failure caused or contributed to by misuse, abuse, negligence, neglect, poor cleaning, poor loading, blocked airflow, inadequate ventilation, doors left open, overloading, physical impact, customer-side power issues, site electrical faults, flooding, storm, fire, water ingress, theft, vandalism, pest or animal damage, unauthorised relocation, unauthorised repair, unsuitable site conditions, failure to provide access, delayed reporting, continued use after a fault becomes apparent, or damage caused by the Customer’s staff, contractors, customers, visitors or invitees.

Where Koolacube attends Site and determines the issue is not caused by fair wear and tear or ordinary equipment failure, the Customer must pay Koolacube’s standard call-out, labour, travel, parts, materials, refrigerant and administration charges.

No-fault-found attendances are chargeable.

The Customer must maintain appropriate insurance, including public liability insurance, stock and contents insurance, business interruption insurance, insurance for customer-caused damage, and any other insurance reasonably required for the Customer’s business and Site.

Koolacube may require evidence of insurance at any time.

Failure to maintain insurance does not reduce the Customer’s liability under these Terms & Conditions.

Koolacube does not insure the Customer’s stock, business interruption risk, consequential loss or customer-side commercial losses.

Equipment may be purchased new, as refurbished ex-hire stock, or as a custom build.

Ex-hire Equipment is sold in tested, used condition and may show signs of prior use. Inspection is recommended before purchase.

For custom builds, deposits are required before manufacture, procurement or modification begins and are non-refundable to the maximum extent permitted by law once materials are ordered, work is committed or production has commenced.

Lead times for sales are estimates and may be affected by supplier, freight, labour and manufacturing delays.

For sales, title in the Equipment does not pass until Koolacube has received full payment of all amounts owing. Risk passes to the Customer on delivery unless otherwise agreed in writing.

Hire charges are invoiced monthly in advance.

A deposit, bond, first month’s hire, delivery charge, setup charge or other upfront amount may be payable before delivery.

For sales, full payment is required before delivery or collection unless Koolacube has agreed credit terms in writing.

Approved account customers must pay within the agreed terms. If no terms are agreed, invoices are payable within 7 days from invoice date.

The Customer must not withhold, set off, deduct or delay payment because of any dispute, alleged defect, counterclaim, stock loss, product loss, business interruption or other issue unless required by law.

If an invoice is overdue, Koolacube may charge interest, administration fees, debt collection costs, legal costs, mercantile agent fees, transport costs, labour, recovery costs and enforcement costs to the maximum extent permitted by law.

While any amount is overdue, Koolacube may suspend service, suspend breakdown support, decline further attendances, require payment before attendance, and recover the Equipment where lawful.

Charges continue to accrue during any suspension.

Remobilisation or reattendance following suspension is chargeable.

Hired Equipment remains the property of Koolacube at all times.

The Customer receives only a temporary right to use hired Equipment during the Hire Period.

The Customer must not sell, transfer, assign, mortgage, pledge, encumber, sub-hire, lend or otherwise deal with hired Equipment.

The Customer acknowledges that these Terms & Conditions may create a security interest under the Personal Property Securities Act 2009.

The Customer consents to Koolacube registering its interest in the Equipment on the Personal Property Securities Register.

The Customer must do all things reasonably required by Koolacube to protect Koolacube’s ownership and security interest.

To the extent permitted by law, the Customer waives its right to receive a verification statement in respect of any financing statement or financing change statement registered by Koolacube.

To end a hire, the Customer must notify Koolacube by phone or email and obtain confirmation of off-hire.

Hire charges continue until Koolacube has been notified and the Equipment is empty, clean, safely accessible and available for collection or pickup.

After the minimum hire term, the Customer may terminate hire by giving at least 30 days’ written notice unless otherwise agreed in writing.

If the Customer ends hire before the expiry of the minimum term, the Customer remains liable for hire charges for the balance of the minimum term plus all other amounts owing.

The Customer is responsible for all collection, pickup, decommissioning, transport, access, waiting time and recovery charges unless Koolacube expressly agrees otherwise in writing.

Collection or pickup charges are payable whether the hire ends at the end of the minimum term, after the minimum term, or by early termination.

The Customer must ensure the Equipment is empty, clean, safely accessible, disconnected where required, free of waste and contamination, and ready for collection or pickup at the agreed time.

If the Equipment is not ready, not empty, not clean, not accessible, unsafe to collect, blocked in, still loaded, contaminated, damaged, missing accessories, or otherwise unable to be collected or picked up, the Customer must pay all resulting charges, including waiting time, failed collection, reattendance, additional transport, labour, cleaning, repair and recovery costs.

Koolacube may terminate immediately if the Customer defaults, fails to pay on time, breaches these Terms & Conditions, the Equipment is at risk, the Site is unsafe, unsuitable or inaccessible, Koolacube is denied access, the Customer becomes insolvent or Koolacube reasonably considers termination necessary to protect the Equipment or its commercial position.

At the end of hire, the Customer must return the Equipment clean, empty, undamaged except for fair wear and tear, free of waste and contamination, with all keys, locks, accessories and components, and accessible for collection.

The Customer is responsible for loss, theft, vandalism, contamination, misuse, abuse, unauthorised movement or destruction of the Equipment while the Equipment is at the Site or under the Customer’s control.

If the Equipment is lost, stolen, destroyed, written off, unrecoverable or damaged beyond economic repair, the Customer must pay Koolacube the replacement value of the Equipment plus GST, recovery costs, lost hire fees and any other amounts owing.

Fair wear and tear from normal commercial use is excluded.

To the maximum extent permitted by law, Koolacube’s total aggregate liability arising out of or in connection with any hire, sale, quote, service, delivery, installation, equipment failure, breakdown, attendance, delay or dispute is limited, at Koolacube’s option, to repairing the Equipment, replacing the Equipment, supplying equivalent Equipment, resupplying the relevant service, paying the cost of repair or resupply, or refunding hire fees for the affected period.

Koolacube is not liable for indirect loss, consequential loss, loss of stock, loss of product, loss of revenue, loss of profit, loss of goodwill, business interruption, customer claims, third-party claims, regulatory claims, reputational damage, or losses caused by matters outside Koolacube’s reasonable control.

Nothing in these Terms & Conditions excludes, restricts or modifies any guarantee, right, remedy or obligation that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or any other applicable law.

Where Koolacube is permitted by law to limit its liability, Koolacube limits its liability to one or more of the following at Koolacube’s election: repairing the goods, replacing the goods, supplying equivalent goods, paying the cost of repair, paying the cost of replacement, resupplying the services, or paying the cost of resupplying the services.

The Customer releases, indemnifies and holds harmless Koolacube, its officers, employees, contractors and agents from and against all claims, demands, losses, damages, liabilities, costs and expenses arising directly or indirectly from the Customer’s use of the Equipment, goods stored in or associated with the Equipment, stock loss, product spoilage, contamination, food safety issues, customer site conditions, power supply issues, customer breach of these Terms & Conditions, customer negligence, customer misuse, unauthorised relocation, unauthorised repair, damage to the Equipment, injury or property damage at the Site, third-party claims, regulatory claims, or acts or omissions of the Customer, its staff, contractors, customers, visitors or invitees.

This indemnity continues after the end of the Hire Period.

This indemnity is reduced only to the extent required by law.

Koolacube is not liable for delay, non-performance or failure caused or contributed to by events outside its reasonable control, including storms, floods, fire, power failure, transport delays, equipment shortage, parts shortage, supplier delay, vandalism, theft, industrial action, government action, emergency conditions, natural disaster, pandemic, site access restrictions or other events beyond Koolacube’s reasonable control.

The Customer must not assign, transfer, novate, sub-hire or otherwise deal with these Terms & Conditions, any hire arrangement or the Equipment without Koolacube’s prior written approval.

Koolacube may assign, transfer or novate its rights to a related entity, financier, purchaser, successor or owner of the Equipment.

Koolacube may engage subcontractors or agents to perform any part of its obligations without the Customer’s consent.

Any complaint or claim must be made in writing as soon as possible.

A claim must include the Customer name, Site address, Equipment number if known, date and time of the alleged issue, temperature records, photos, power supply details, description of stock stored, steps taken to protect stock, time Koolacube was notified, evidence of loss, and evidence that the Customer mitigated loss.

Koolacube may reject any claim that is not supported by adequate records.

The Customer must not publish false, misleading, incomplete or defamatory statements about Koolacube.

Koolacube collects and uses customer information for quoting, delivery, hire management, servicing, invoicing, debt recovery, safety, compliance, dispute management and customer communication.

Koolacube may take photos or video of the Equipment, site access, delivery location, installation location, power connection, condition, damage, loading, stock arrangement and return condition for operational, safety, maintenance, evidence, training, insurance, debt recovery and dispute purposes.

Koolacube does not sell personal information.

Website content is general information only.

Koolacube does not guarantee that website pricing, availability, specifications, service areas, photos or descriptions are current, complete or suitable for every customer.

The Customer must rely on the written Quote or agreement issued for that specific hire or sale, subject always to clause 1 of these Terms & Conditions.

Koolacube may update these Terms & Conditions from time to time.

The Terms & Conditions applying to a hire or sale are the Terms & Conditions in force when the Customer accepts the relevant Quote or agreement, unless Koolacube expressly agrees otherwise in writing in accordance with clause 1.

If any provision of these Terms & Conditions is invalid, unenforceable or illegal in any jurisdiction, that provision is severed to the extent necessary.

The remaining provisions continue in full force and effect.

These Terms & Conditions are governed by the laws of Queensland, Australia.

The parties submit to the courts of Queensland and courts entitled to hear appeals from those courts.

If you have any questions about these Terms & Conditions, please contact Koolacube.

Phone: 1300 561 030

Email: info@koolacube.com.au

Address: Unit 3, 9–11 Imboon Street, Deception Bay QLD 4508